09 Jan 2025

09 Jan 2025

09 Jan 2025

Privacy Policy

Effective Date: 16.06.2025
Last Updated: 16.06.2025

This Privacy Policy describes how Verro Media d.o.o., registered at Medpotoki 16, 10000 Zagreb, Croatia ("Verro Media," "we," "us," or "our"), collects, uses, and protects your personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and the Croatian Law on the Implementation of the General Data Protection Regulation.


1. Important Information and Who We Are

This Privacy Policy explains how we process your personal data when you visit our website, use our services, or otherwise interact with us. Our services and website are not intended for children, and we do not knowingly collect data relating to minors.

Controller:
Verro Media d.o.o.
Medpotoki 16
10000 Zagreb, Croatia
OIB: 27465851429
Email: sales@verrostudios.com


2. Types of Personal Data We Collect

We may collect, use, store, and transfer different kinds of personal data about you, which we group as follows:

  • Identity Data – Name, surname, username, date of birth, gender

  • Contact Data – Address, email address, phone number

  • Financial Data – Payment card or account details (only if required for billing)

  • Transaction Data – Details of services purchased and payments made

  • Technical Data – IP address, browser type/version, device identifiers, location data

  • Usage Data – Interaction with our website, ads, and services

  • Profile Data – Login details, preferences, feedback, survey responses

  • Marketing and Communications Data – Your preferences in receiving marketing communications from us

We may also collect aggregated data, such as statistics or analytics data, which cannot identify you and is not considered personal data under GDPR.


3. How We Collect Your Data

We collect data in the following ways:

  • Direct interactions: When you fill out forms, contact us via email, request services, or provide feedback.

  • Third-party tools:

    • Meta & Google (advertising and analytics)

    • Calendly (scheduling)

    • Zapier (integration)

    • GoHighLevel or CRM tools (if applicable)

  • Public sources: Company registration data or publicly available business information.


4. How We Use Your Personal Data

We process your personal data for the following purposes:

  • To provide and manage our services

  • To handle payments, billing, and customer support

  • To manage our relationship with you, including responding to inquiries

  • To improve our website and services through analytics

  • To send you relevant content and marketing (where legally permitted)

  • To comply with legal obligations such as tax or accounting regulations

  • To protect our website, systems, and business against fraud or unauthorized access

We rely on the following legal bases for processing:

  • Performance of a contract – when processing is required to deliver services to you

  • Legitimate interests – such as improving services and marketing to existing clients

  • Legal obligations – for tax, compliance, or regulatory reasons

  • Consent – where required for marketing communications or data sharing


5. Direct Marketing

You may receive marketing communications from us if:

  • You have purchased services or requested information from us

  • You have opted in to marketing messages

  • You have not opted out of communications

You can opt out at any time via the unsubscribe link in emails or by contacting sales@verrostudios.com.

We never share your personal data with third parties for their own marketing purposes without your explicit consent.


6. Disclosures of Your Personal Data

We may share your personal data with:

  • Technology providers: Meta, Google, Calendly, Zapier

  • Email & CRM platforms for service delivery

  • Service partners and subcontractors who support our business

  • Regulatory authorities if required by law

  • Business partners in case of a merger, acquisition, or sale

All partners and third parties are bound by GDPR-compliant data processing agreements.


7. International Transfers

Some service providers are based outside the European Economic Area (EEA). We ensure data transfers comply with GDPR by using:

  • Adequacy decisions by the European Commission, or

  • Standard Contractual Clauses (SCCs) for data protection.


8. Data Security

We implement technical and organizational measures to protect your data, including:

  • Data encryption during transmission

  • Secure servers and firewalls

  • Access control policies for staff and partners

Only authorized personnel have access to your personal data.


9. Data Retention

We retain your data only as long as necessary for:

  • Service delivery and billing

  • Legal and accounting obligations (up to 6 years)

  • Resolving disputes or legal claims

You may request earlier deletion of your data where legally permissible.


10. Your Legal Rights

Under GDPR, you have the following rights:

  • Access: Request a copy of your personal data

  • Rectification: Correct inaccurate or incomplete data

  • Erasure: Request deletion of your personal data

  • Restriction: Limit processing under certain conditions

  • Objection: Stop processing for marketing or legitimate interest grounds

  • Portability: Receive your data in a structured format

  • Withdraw consent: At any time if processing is based on consent

To exercise your rights, contact sales@verrostudios.com. We may require identity verification before fulfilling your request.


11. Complaints

If you believe we have not respected your data rights, you can contact:
Croatian Personal Data Protection Agency (AZOP)
Website: https://azop.hr
Email: azop@azop.hr
Phone: +385 1 4609 000

We encourage you to contact us first so we can address your concern directly.


12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date.


13. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices, and we recommend reviewing their policies before providing any data.


14. Contact Us

For any questions about this Privacy Policy or your data rights, please contact:

Verro Media d.o.o.
Medpotoki 16
10000 Zagreb, Croatia
Email: sales@verrostudios.com